Privacy Policy
This Privacy Policy describes how Pytora Digital (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website, services, and automated business systems. We are committed to ensuring your privacy and compliance with the Protection of Personal Information Act (POPIA).
1. Information We Collect
We collect personal information necessary to provide our business systems and automation services. This may include:
Contact Information: Names, email addresses, phone numbers, and WhatsApp contact details provided through our website forms or during our service engagement.
Business Operational Data: Information related to your business processes, existing software tool integrations (such as accounting or CRM platforms), and communication workflows provided during the discovery and operational audit phases.
Usage Data: Technical information collected automatically when you visit our website, including data necessary for site functionality and security.
2. How We Use Your Information
We use your information to:
Deliver Services: Design, implement, and maintain the automated business systems, CRM implementations, and workflow integrations tailored to your business.
Communicate: Respond to your enquiries, provide support, and deliver information regarding our systems and service tiers.
Manage Compliance: Ensure our services and data handling practices remain compliant with POPIA, including the secure configuration of your business communication and data logging systems.
3. Data Retention
We retain your personal information only for as long as it is necessary to fulfil the purposes for which it was collected. Specifically:
Client data is retained for the duration of the active service engagement.
Following the conclusion of a service engagement, personal information is retained for a period of up to 12 months for administrative, billing, and compliance purposes.
After this period, personal information is securely deleted or anonymised unless a longer retention period is required by law.
4. Data Security and POPIA Compliance
We treat data security as a core component of our service architecture.
Infrastructure: We utilise resilient, self-hosted automation infrastructure to manage client systems, ensuring we maintain strict control over data handling and privacy standards.
Data Validation: Our systems include robust error handling to prevent data loss, ensuring information remains secure even during external application outages.
Commitment: All features deployed by Pytora Digital are built upon a POPIA-compliant data handling architecture.
5. Sharing of Information
Pytora Digital does not sell your personal information. We only share information when:
Required to integrate your existing software tools (such as accounting platforms or CRM systems) as part of the workflow automation services you have commissioned.
Required by law or to comply with valid legal processes.
6. Cookies
Our website uses cookies to ensure essential functionality, site security, and a seamless user experience. We currently use only strictly necessary cookies required for the website to operate. We do not currently use tracking, analytics, or advertising cookies.
You can manage your cookie preferences through your browser settings at any time.
7. Your Rights Under POPIA
Under POPIA, you have the right to:
Access: Request confirmation of what personal information we hold about you.
Correction: Request the correction or deletion of personal information that is inaccurate, irrelevant, or obtained unlawfully.
Objection: Object to the processing of your personal information in certain circumstances.
Complaints: If you believe your rights under POPIA have been violated, you have the right to lodge a complaint with the Information Regulator of South Africa.
Information Regulator contact details:
Website: www.inforegulator.org.za
8. Contacting the Information Officer
In accordance with POPIA and PAIA requirements, Pytora Digital has appointed an Information Officer responsible for our data compliance. If you have questions about your personal information, wish to access your records, or have concerns regarding our privacy practices, please contact us at:
Email: privacy@pytora.co.za
Attention: The Information Officer, Pytora Digital
This policy was last updated in June 2026. Pytora Digital reserves the right to update this policy as our operational infrastructure and legal requirements evolve.